Introducing Smartoptics’ new service portal: Enhancing customer support
Smartoptics' ambition is to offer best-in-class support services to you as a customer. Our support services are delivered by in-house engineers to ensure maximum efficiency, minimum disruption, and the most value for money. Now, we are taking an additional step to enhance our support offerings. To further improve the accessibility of our support services, we are excited to announce the launch of a new services portal. The portal is tailored to Smartoptics’ and, above all, our customers' needs. It provides us with a solid platform that we can continue to build upon in the future.
Development driven by customer needs and expectations
Tomas Ahlberg, Manager of Technical Support & Services, has been a key driver behind the new portal. He shares insights into the project's development and launch: "In the very first version of the new service portal, we have implemented several highly requested features from our customers. These include the ability to subscribe to product updates and new release notifications. The new service center also enables our customers to view their service orders and track their progress. Additionally, customers can utilize a new company admin feature to manage their own accounts within our ticket system and services portal.”
The new service portal is designed to empower Smartoptics customers with enhanced self-service capabilities. This development ensures greater transparency for each individual case and Smartoptics’ operations as a whole. By enabling customers to manage their needs independently, we also increase flexibility and convenience, as the portal is accessible 24/7, every day of the year.
Our goal: providing the best customer experience in the industry
"We are currently planning and developing many more exciting features that will be released over time. Our goal is to be able to provide the best customer experience in our industry. The new service portal is an important building block in achieving this!" says Tomas.
With the launch of the new services portal, the previous service portal will be phased out during the summer. Going forward, it will only be used for the ticket system.
Try it and share your feedback
"My recommendation is that if you are a customer and want to learn more about the new service portal, log in as soon as you have the opportunity, to take advantage of the content and new features! You are also warmly welcome to get in touch if you have comments or suggestions on how we can develop the portal further!" concludes Tomas.
Logging into the new service portal requires a new, separate account from the previous login. If you have not already received your account details, simply use the 'Forgot Your Password?' feature with your email address to gain access. If you experience any problems, please contact support@smartoptics.com for assistance.
You can access the Services Portal here: Services Portal
Ticket System: Ticket System (Freshdesk)
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