PROFESSIONAL services AND Support

Best-in-class support services provided by inhouse engineers to ensure maximum efficiency, minimum disruption and the most value for money.


Smartoptics offers support in these areas:

Complete Care Smartoptics
full peace of mind

Complete Care

The Smartoptics Complete Care service is our most comprehensive service bundle and contains TAC 24/7/365, software subscriptions and APR+EWS. This service bundle is specially designed for customers that want peace of mind knowing that you have full support coverage should anything unexpected happen to your network. The service can be signed on a 3, 5 or 7-year basis and paid on a yearly basis or up-front.

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the essentials

Smart Care

The Smartoptics Smart Care offers a bundle of support services including 24/7/365 support and an extended product warranty. This is a smart way of combining some of our most essential support services. If you decide you want a more comprehensive package with APR, you can always upgrade to Complete Care.

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Count on us 24/7/365

Technical support

Our aim is to meet your network expectations by designing a network to be as high-performance and cost-efficient as possible. This involves solutions that both meet immediate needs and can adapt to future ones. Our team of engineers with experience and training in Smartoptics and WDM technologies are there to ensure that, if any support is needed after the network has been installed, issues will be addressed rapidly. We offer a 24/7/365 technical support service that allows direct contact with our team of engineers.

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Extend your peace of mind

Extended warranty service

Smartoptics’ extended warranty service (EWS) allows you to extend the term of your product warranty beyond the standard term. When purchasing EWS, no additional repair costs will be incurred during the term of the contract if a product need to be returned for repair or replacement.

EWS is an optional service that can be purchased for any Smartoptics product.

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Rapid replacements when you need them

Advance product replacement

Smartoptics’ advance product replacement (APR) service is an optional service that can be purchased for any Smartoptics product. If a product is found to be in need of replacement after an analysis has been performed, a replacement product with the same or similar functionality will be shipped by the next business day. The faulty product will be returned to Smartoptics.

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Network design services

We offer a complimentary optical network design service. This includes a bill of materials (BOM) to match the future-proof fiber and network requirements of every individual network task as well as recommendations for spare parts. The service also ensures interoperability with third-party equipment, wavelength management, power budgeting, signal amplification and fiber dispersion calculations.

For storage networks when Fibre Channel or FICON protocols are used, we provide buffer-to-buffer (BB) credit allocation rules to ensure that full network capacity is achieved.

From a metro point-to-point network to a regional network with many add/drop sites, our team of experts will provide you with the most efficient and cost-optimized design to meet current and ongoing needs.

For a future proof cost optimized network design, please download and complete the xWDM design survey document and submit it with a network diagram showing the fiber and site connectivity layout to

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Staging and installation support

Our pre-staging service encompasses building up and testing the network in our lab. This ensures the network is fully operational prior to shipping and saves valuable time during the installation period. We also offer an installation support service where we help set up and configure equipment throughout the network. This is a service that is especially useful when higher speeds and longer distances are required in an active DWDM platform.

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Learn how to design and implement an optimized network

Training and education

Smartoptics offers training programs for everything from xWDM basics to our product portfolio and how to design and implement an optimized network to meet your current and ongoing capacity requirements. Our programs can be delivered at a customer site or in one of our labs. We want you to feel comfortable using our solutions and confident about getting the most out of them. Our goal is to mix theoretical with practical information to leave you with a good overall understanding of how your network works and to maximize its efficiency and durability.

Our portfolio is designed to make optical networking as simple as possible, something reflected in our training programs. Once training is completed, users will be well able to design, install, operate and manage a transmission network using Smartoptics products. Basic knowledge of data networking and preferably fiber optics is helpful.


Discover our product families

Open line systems

Flexible open line systems

Do what hundreds of service providers and dedicated network owners have done already: choose Smartoptics open optical networking.

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Optical transceivers

Smartoptics provides a full portfolio of optical transceivers that covers all of your network needs.

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