Introduction
Smartoptics is a Scandinavian company founded in 2006. We provide innovative optical networking solutions and devices for the new era of open networking. We focus on solving network challenges and increasing the competitiveness of our customers. Our customer base includes thousands of enterprises, governments, cloud providers, Internet exchanges as well as cable and telecom operators. Our solutions are based on open-networking standards and are used in metro and regional network applications that increasingly rely on data center services and specifications. The products we deliver are based on in-house developed hardware and software and enhanced through associated services.
We take pride in being responsive, trustworthy, and innovative.
The Role
You’ll be part of a growing, collaborative team where knowledge sharing, and teamwork are core values. As a Senior Technical Support Engineer, you’ll be part of and work closely with the TAC team to deliver high quality technical solutions, solve complex challenges, and support long term adoption of the platform for our customers. You’ll act as a key technical contact throughout trouble shooting sessions and resolution finding.
To become an expert on Smartoptics solutions we offer extensive training to get a deep knowledge of all aspects of Smartoptics product portfolio, including hardware, software & optical designs.
This position also includes handling Level 2 and Level 3 support, carrying out deeper investigations, troubleshooting advanced issues, and keeping internal documentation accurate and up to date.
What You'll Do
- Support the TAC team with technical expertise and mentorship
- Manage Level 2 & 3 escalations, ensuring thorough investigation and resolution
- Document findings, system updates, and configuration changes
- Understand customer requirements and design tailored technical solutions
- Create reports and compile root cause analysis together with R&D
- Deliver internal training through calls, workshops, and demos
- Act as the customer’s internal voice, highlighting improvement opportunities
Who You Are
You enjoy helping customers succeed and take pride in delivering dependable, well-designed solutions. You thrive in a fast-moving environment, collaborate naturally across teams, and are comfortable tackling technical challenges.
You Have
- A solution-oriented approach with a strong sense and understanding of the customer
- Experience in a technical, customer facing position
- Clear communication skills across different cultures and time zones
- Ability to collaborate closely with sales, support, and engineering
- Curiosity and a strong drive to learn new technologies
Requirements
- 5-7 years of experience in optical networks in the areas of technical support, deployment, engineering, or operations
- A bachelor’s or master’s degree in engineering is expected to be successful in this role
- Experience working in TAC or NOC environment
- Strong practical experience with network transport technologies, including Ethernet DWDM and OTN
- Knowledge of IP networking, including TCP/IP, IPv4/IPv6, routing and switching fundamentals, VLANs, and network troubleshooting.
- Strong experience working with Linux-based systems
- Experience with test electronic instruments and Lab activities related to optical fiber communication and operations
- Experience in managing technical investigations, including Level 2 and Level 3 escalations
- A deep interest in technology and understanding how things are engineered to work
- Strong eye for detail and deep analysis to understand the root cause of problems
- Communication skills: must be able to communicate fluently in English and Swedish, both verbally and in writing
Smartoptics technical support & services team is placed in Kista with head office in Oslo, Norway. Benefits include pension, health insurance, bonus scheme, 6 weeks’ vacation and flexible working hours.
Furthermore, note that you must have a Swedish/EU work permit. No relocation assistance or visa support provided. No recruiters or agencies, please.
About Smartoptics
Smartoptics is a Scandinavian company founded in 2006. We provide innovative optical networking solutions for the new era of open networking. Our focus is on solving network challenges and enhancing the competitiveness of our customers. Our clientele includes cable and telecom operators, cloud providers, Internet exchanges, governments, and thousands of enterprises.
At Smartoptics, we value inclusivity and prioritize the well-being of our employees. We foster a positive company culture and provide a supportive work environment.